• Responsible to validate and test new system configurations based on Application Software or Operating System changes. 
• Maintain technical documentation and production operational procedures.
• Documentation & resolution of customer complaints or system related issues escalated to the appropriate support teams.
• Conduct timely analysis, coordination, and resolution of production problems with guidance from engineering staff.
• Coordinate directly with operations and development support teams on production issues.
• Perform on-demand maintenance to diagnose, propose, and implement solutions to problems.
• Assure appropriate version control for production environment.·        
• Responsible for all aspects of systems patch management, using LANDesk and other similar tools to successfully push out and install software and system patches to a large enterprise (i.e. a federal government agency). 
• Perform and executes after hours production coverage in accordance with the on-call roster. 

 Qualifications  Experience:·        

• 5 years experience with LANDesk technologies, Software deployment and distribution / patching of systems across the enterprise·        
• 5 years experience with Windows Desktop software technology to include system administration, file interchange, Knowledge of Windows, registry, and Windows security·        
• 5 years experience with computer programming languages: like Perl/C/C++/Java/VB and strong windows script knowledge.·        
• 5 years experince with implementing, planning and managing desktop imaging tools (Ghost)  

Skills/Personal Qualities:·        

• Excellent oral and written communication skills·        
• Ability to work in a fast-paced, dynamic environment·        
• Ability to interface with all levels of management·        
• Excellent time management, scheduling, and organizational skills·        
• Ability to work well independently or in a team setting   

"An Equal Opportunity Employer"